1. Introduction

ConnectorHub (“we,” “our,” “us”) is committed to protecting your privacy.  This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, platform, products, or services. By accessing ConnectorHub, you agree to this Privacy Policy. 

2. Information We Collect

I.Information You Provide Directly

• Name, email, phone number
• Company and job title
• Account login information
• Support requests, chat interactions
• Form submissions (demo requests, assessments, contact forms)
• Billing details (if applicable)

II. Automatically Collected Data

• IP address and browser type
• Device identifiers
• Page visits, session duration, referral site
• Cookies, analytics data, pixel tags
• Log data from platform usage

III. Platform & Integration Data

You agree to:

• Workflow execution logs
• Run results and error logs
• Connector usage patterns
• Configuration metadata

We do not access customer data payloads unless explicitly authorized.

3. How We Use Your Information

We use collected data for:

• Delivering and improving our platform
• Creating and managing user accounts
• Providing customer support
• Sending updates, marketing communications, and educational materials (with opt-out options)
• Monitoring platform performance and usage
• Maintaining platform security
• Meeting legal requirements

We do not sell your personal information. We adhere to data minimization principles, collecting only what is necessary for these purposes. 

4. Legal Basis for Processing (GDPR)

We process data under:

• Contractual necessity
• Legitimate interest
• Explicit consent
• Legal obligations

5. Information Sharing

We share data with:

• Cloud hosting providers
• Payment processors
• Customer support & CRM systems
• Analytics and marketing tools
• Integration partners (only with user consent)

All vendors are bound by strict Data Processing Agreements (DPAs) and we ensure they comply with applicable privacy laws, including GDPR and CCPA. 

We may also share data as required by law, such as in response to subpoenas or to protect our rights. 

6. Data Retention

We retain information only as long as necessary for:

• Service delivery
• Security and auditing
• Legal obligations

You may request deletion at any time. Specific retention periods vary by data type; for example, account data is retained while active, and logs may be kept for up to 12 months for security purposes. 

7. Security

We use enterprise-grade protections:

• Encryption at rest and in transit (using TLS 1.3 or higher and AES-256) 
• Granular Role-Based Access Control (RBAC) 
• API key vaulting 
• Audit logs across all runs 
• Tenant isolation 
• Monitoring and anomaly detection 
• Data Loss Prevention (DLP) policies to prevent unauthorized exposure 

8. Your Rights

Depending on your region, you may request:

• Right to access
• Right to rectification
• Right to deletion
• Right to restrict processing
• Right to portability
• Right to object
• Right to withdraw consent

Requests: privacy@connectorhub.ai

9. International Transfers

Data may be processed in the U.S. or other regions using:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant safeguards
• Other mechanisms like Data Privacy Framework (if applicable)

10. Children’s Data

ConnectorHub is not intended for users under 16. We do not knowingly collect data from children under 13 (per COPPA). If we learn of such collection, we will delete it promptly.